The BBB has made it fast and easy for people to file complaints. We take complaints involving all types of businesses - online, offline, BBB Accredited Businesses, or non-accredited businesses. We also accept complaints against charities and non-profit organizations. We primarily handle complaints relating to marketplace transactions, including advertising claims.
The BBB does not handle complaints already being dealt with in court or through another agency, nor does it handle complaints regarding employment situations, nor can it act as a collection agency.
Before you file a complaint, be sure you have made an effort to settle your complaint directly with the company by contacting the owner, manager or someone in authority with the company.
- Please make sure your complaint is brief but complete and factual.
- A copy of the complaint will be sent to the company for their response.
The BBB will attempt to help the consumer and the business reach a satisfactory settlement; however, the BBB cannot force an adjustment. If a satisfactory settlement cannot be reached, the BBB does offer Mediation Services.